Carillion is the market leader in the management and operation of public library services in England. Our people and our values form the heart of our business and drive our commitment to delivering safe and sustainable solutions for our clients and creating positive legacies in the communities in which we work.
Our approach focuses on the development of three core strands - meeting community needs, providing an innovative virtual offer and re-designing the physical environment.
Our commitment is long-term, and we work hard to achieve a thorough understanding of your service needs and objectives from the outset, in order to develop deliverable and affordable solutions that provide best value and ensure library services are tailored to local needs.
Increasing access to libraries is centred on continued technological advancements, supporting the ability to deliver a personal approach for our customers, whether face-to-face, through self-service or through the virtual offer and always meeting the individual’s needs. Technology is critically important to library services, both in e-service innovation and enabling the delivery of front-line services at library sites.
We have invested in new technology in our libraries, such as a dedicated website in Hounslow and introducing the latest Library Management System and self-service technology in Croydon, with free Wi-Fi across all our sites.
We see two important aspects to creating sustainable community hubs: the right mix of services that are delivered through them with a sustainable enterprise model; appropriate infrastructure that enables service delivery to be effective and efficient.